1. Eligibility for Returns & Refunds

  • Items must be returned within [Insert Days] days of the purchase date.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
  • Refunds are only issued for eligible returned items or in cases where an order cannot be fulfilled.

2. Non-Returnable & Non-Refundable Items

  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Used, damaged, or modified products that are not due to a manufacturer defect.
  • Perishable or consumable items (e.g., drone batteries, propellers if opened).

3. Return Process

  1. Contact our customer support at [Insert Email] or [Insert Phone Number] to initiate a return request.
  2. Our team will provide you with a Return Authorization (RA) number and return instructions.
  3. Securely pack the item and include the RA number inside the package.
  4. Ship the package to the return address provided in the return instructions.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the return reaches us.
  • FlyZone Store is not responsible for lost or damaged return shipments.

5. Refund Process & Timeframe

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within [Insert Days] business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

6. Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost.
  • To request an exchange, contact our support team within [Insert Days] days of receiving the item.

7. Order Cancellations

  • Orders can be canceled within [Insert Hours] of purchase if they have not yet been shipped.
  • Once an order has been processed for shipping, it cannot be canceled.

8. Contact Us If you have any questions regarding our Refund & Return Policy, please contact us at:

FlyZone Store
Email: info@flyzonestore.com
Phone: xyz